Privacy Policy

Last Updated: May 24, 2024

Introduction

Protecting your privacy is paramount to us.

This Privacy Notice (“Notice”) describes how Lighthouse Insight, LLC and its wholly owned subsidiaries and affiliates (collectively, “Lighthouse”, “we”, or “us”) collect, use, disclose and otherwise process your Personal Data in connection with the management of our business and our relationships with customers, visitors and event attendees.

This Notice explains your rights and choices related to the Personal Data we collect when:

You interact with our websites, including www.Lighthouseinsight.com, as well any other websites that we operate and that link to this Policy (our “Sites”);
You visit, interact with, or use any of our offices, events, sales, marketing or other activities; and
You use our platform, including software, mobile applications, and other products and services (the “Services”)

This Notice does not cover:

Applicant information. This Notice does not cover information related to our employment recruiting efforts. Please see our Applicant Privacy Statement for that information.

Organizational Use. When you use our products or services on behalf of an organization (e.g., your employer), your use is administered and provisioned by your organization under its policies regarding the use and protection of personal data. If you have questions about how your data is being accessed or used by your organization, please refer to your organization’s privacy notice and direct your inquiries to your organization’s system administrator.

Third Parties. This Notice does not apply to any products, services, websites, or content offered by third parties and/or have their privacy statement.

Personal Data Collection

We may collect the following types of personal data:

Business contact information, such as your first and last name, professional title, business affiliation and address, email, and phone number.
Services account information, such as the Solutions you use, webinars and other events you sign up for, transactions, and business relationship information.
Communications with us, including questions or inquiries you may send us, and any information that you create, input, submit, post, upload, transmit, store or display on our Sites.
Information from cookies and other automated technologies, such as information about the devices you use to engage with our Solutions and Sites, and online activity data. For more details about the technologies we use, the categories of information we collect, and how we use this information, please review our Cookie Policy.

We may also obtain Personal Data from other sources, including:

Third parties, such as business intelligence services, event co-sponsors, and other data providers.
Public sources, such as company websites and our pages on social media platforms.

Data Collection & Usage

Administering the Services: Lighthouse collects and uses Personal Data to create and manage user accounts, provide customer support, and deliver our services effectively. This includes processing transactions, communicating with users about their account or services, and ensuring the security and operational functionality of our platforms. We analyze user interactions with our services to improve and personalize user experiences, and to develop new features that meet our users’ needs.

Newsletters, Events, Marketing, and Advertising: We use Personal Data to communicate with users about Lighthouse’s services through various channels, including newsletters, emails, and targeted advertising. With your consent, we send updates and information about our products, upcoming events, and promotions. Users can subscribe to our newsletters and opt into receiving marketing communications. We utilize user data for market research to tailor our marketing efforts and service offerings to better match user preferences and interests. Users can unsubscribe from these communications at any time through the unsubscribe link provided in the emails.

Compliance and Protection: Lighthouse is committed to upholding legal and regulatory standards and protecting the rights and safety of our users. We may use personal data to comply with legal obligations, respond to lawful requests from authorities, protect our rights and assets, and prevent fraud, security breaches, and other potential threats to our users or services. This includes using data to enforce our terms of service, resolve disputes, and conduct internal audits and investigations.

Cookies and Tracking Technologies: To improve and personalize our services, we employ cookies and similar tracking technologies that collect data about how users interact with our services and website. This data helps us understand user behavior, improve website functionality, and tailor our communications and advertising. Users can manage their cookie preferences through their browser settings, though this may affect their use of certain features of our services. Lighthouse Sites, Solutions, and advertisements may use automatic data collection tools such as cookies, embedded web links, and web beacons. Additional details about how we use these technologies, and how you may limit our use of online tracking technologies is described in our Cookie Policy.

We will only use your Personal Data as described in this section if we have a valid legal ground for the processing under applicable laws. Our legal grounds for processing include: consent, where you have consented to the use of your Personal Data (including, where applicable, to receive marketing communications); legitimate interests, such as to promote, develop and improve our Sites and Services, to protect our legal rights, and to establish, exercise, or defend legal claims, provided that such interests are not overridden by your interests or your fundamental rights and freedoms; and legal obligations, including to comply with tax and accounting obligations. We may also process your Personal Data when necessary to protect your or another individual’s vital interests.

Data Sharing

We do not share any client data with third parties. Your personal information is kept confidential and is not disclosed to any outside organizations except as required by law or with your explicit consent.

Third-Party Links

The Sites may include links to third-party sites, products or services. Lighthouse is not responsible for the privacy practices or the content of such websites. Please note that your access to and use of these third-party sites, products or services may result in the collection of or sharing of your information, including Personal Data. These third parties have separate and independent privacy notices, policies, and we are not responsible or liable for your interactions with such third-parties. The option to link to such third-party sites, products or services is not an endorsement or representation regarding any third-party sites, products or services, and we encourage you to review and understand such third-parties privacy notices and policies.

Data Storage and Security

Lighthouse maintains (and requires its service providers to maintain) appropriate organizational and technical measures designed to protect against unauthorized access, alteration, disclosure or destruction of Personal Data, taking into account the nature of the Personal Data and the processing, and the threats posed. We are constantly working to improve on these safeguards to help keep your Personal Data secure, however no security procedures or protocols are ever guaranteed to be 100% secure, and as such we do not guarantee the security of any Personal Data you provide to us or third parties.

Retention

We retain Personal Data for as long as necessary to fulfill the purposes for which we collect it, including for the purposes of satisfying any legal, accounting, or reporting requirements, to establish or defend legal claims, or for fraud prevention purposes. To determine the appropriate retention period for Personal Data, we consider the amount, nature, and sensitivity of the Personal Data, the potential risk of harm from unauthorized use or disclosure of Personal Data, the purposes for which we process Personal Data and whether we can achieve those purposes through other means, and the applicable legal requirements.

International Transfer of Information Collected

Lighthouse is a U.S.-based company which operates globally. When you interact with our Sites, you provide your Personal Data to us in the United States. We operate globally and our affiliates and the third parties with which we share information are based in the United States, European Union, and in other countries around the world, some of which may not have laws that provide equivalent protections for Personal Data as the laws in the countries in which you reside. We implement appropriate safeguards in accordance with applicable law to protect the information we transfer, including by using European Commission approved standard contractual clauses.

User Rights

Under data protection laws, you have rights including:

Access: You can request copies of your personal data.
Correction: You can request that we correct any information you believe is inaccurate or incomplete.
Data Portability: You can request that we transfer the data we have collected to another organization, or directly to you, under certain conditions.
Deletion: You can request that we delete your personal data, under certain conditions.
Objection: You can object to our processing of your personal data, under certain conditions.
Restriction: You can request that we restrict the processing of your personal data, under certain conditions.

To exercise all other choices described above, please contact us at info@lighthouseinsight.com. To avoid security breaches, we will need to authenticate your identity before we respond to the request and to assess whether these rights apply to you. Additionally, applicable law can limit these rights, for example, by prohibiting us from providing certain sensitive information in response to an access request and limiting the circumstances in which we must comply with a deletion request. While we endeavor to satisfy the requests we receive, if you are unsatisfied with our response, you may have the right to complain to a privacy or data protection regulator in your country.

Children’s Privacy

Our services are not intended for children or minors. We do not knowingly collect data from children. If you have reason to believe that a child has provided Personal Data to us, please contact us at info@lighthouseinsight.com. We will use commercially reasonable efforts to delete such Personal Data.

U.S. State Privacy Laws

Some U.S. state privacy and data protection laws like the California Consumer Privacy Act (CCPA) require specific disclosures for state residents. If you are a resident of a state that has imposed specific privacy requirements, please refer to our CCPA Privacy Notice.

Compliance with Data Protection Regulations

Lighthouse ensures that all data collection and use practices are grounded in compliance with the California Consumer Privacy Act (CCPA), the General Data Protection Regulation (GDPR), and other applicable international, national, Federal, state and/or local laws and regulations.

Acceptance and Updates

By using the Sites, you signify your acceptance of this Notice. If you do not agree to the terms of this Notice, please do not use this website.

We reserve the right, at our discretion, to modify our privacy practices and update and make changes to this Notice at any time. We encourage you to refer to this Notice on an ongoing basis. Your continued use of the Sites following the posting of changes will mean that you signify your acceptance to those changes.

This Notice is current as of the “last revised” date which appears at the top of this page. By using the Sites following any Notice change, you freely and specifically give us your consent to collect, use, transfer and disclose your Personal Data in the manner specified.

Our Privacy Notice may change from time to time and all updates will be posted on this page. The changes are effective when they are posted here. We encourage you to periodically review this page for the latest information on our privacy practices.

Privacy Contact Information

For any questions or concerns regarding this privacy notice, please contact us at info@lighthouseinsight.com.